Shipping

*Due to the COVID-19 epidemic, delivery times may be longer than usual.

PetLoveGift - Partners with global merchants in order to provide you with the best prices and a unique global shopping experience.

This means that your order is shipped from global areas such as Thailand, US, Russia, Germany, China, India, etc. 

Because we ship directly from our partners in these countries, your item may take 10-15 days to arrive. Please do not panic if it does not show up immediately, it's on its way.

• How much is shipping?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. 

This depends on the product ordered, the total weight, and where we're shipping to. Buy an Order over 2 items you get FREE Shipping.

Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

• How long does it take for an order to arrive?

This depends on the product ordered. Most items will arrive in about 1-2 weeks, some may arrive after 3 weeks. Due to airline restrictions

To estimate when you can expect your order, please refer to the timeframe below. 

In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.

ESTIMATED TIME OF ARRIVAL (Production + Shipping time)

If you're still not sure, just email us. We're happy to help.

USA: Between 10 - 15 days average

Canada: Between 10 - 15 days average

Europe: Between 10 - 15 days average

Australia: Between 10 - 15 days average

All Others: Between 10 - 15 days average (ask and we will provide you with the information)

PLEASE NOTE: 

1. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
2. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We're so sorry for this inconvenience and hope that you can understand for us.
3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this. 

• When will my order be shipped?

Once you have placed your order, your information will undergo verification process. This is for us to make sure that we have valid shipping information. If not, we will be sending an email to update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be canceled. The verification process takes 2-3 days and after that, we will be sending an email notice with your tracking number on it.

• Can I have a tracking number?

Yes, we will send you a tracking number via Email. In some cases, it can take up to 4 days. You can later track your Order by clicking on "Track Your Order" in the Mail Menu.

If you didn't receive an Email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don't get send automatically.

• I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

• Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email wrong please contact us and we will fix it for you.

• What is your refund policy?

We always try to make it right for our customers - Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. You can check our refund and return policy here.

• How do I contact you?

If you have any questions, please email us at support@petlovegift.com where we will promptly get back to you.

• I send an Email but got no response?

Please check the email address that you sent it to and try again. Additionally, you can try and contact us over our Fanpage on Facebook. We have a 24h Support from Monday-Friday but do also reply on Saturday and Sunday.

• International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be.  

• Refunds & Replacement

Your satisfaction is our #1 priority. For any defective products, send us an e-mail at support@petlovegift.com for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.

- Design error: wrong design compared to information provided by customers on our site.

- Bad quality: blurry image/print. 

- Exceeded shipping time: If you do not receive the order within the timeframe.

- Damage during shipment.

What should you do? Contact us within 20 days since you get your items and provide us necessary informations:

1. Your order/invoice ID
2. In case you get wrong item/ damaged item please send us a picture of the item you received via email support@petlovegift.com 

Please Note

We do not process a refund/reprint in the following cases:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
• Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
• If 20 days have gone by since you get your items

Exchanges

We do not offer exchanges/returns unless it is our fault for sending the wrong items. If you have any problem, please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.