*Due to the COVID-19 epidemic, delivery times may be longer than usual.
PetLoveGift - Partners with global merchants in order to provide you with the best prices and a unique global shopping experience.
This means that your order is shipped from global areas such as Thailand, US, Russia, Germany, China, India, etc.
Because we ship directly from our partners in these countries, your item may take 10-15 days to arrive. Please do not panic if it does not show up immediately, it's on its way.
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
This depends on the product ordered, the total weight, and where we're shipping to. Buy an Order over 2 items you get FREE Shipping.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
This depends on the product ordered. Most items will arrive in about 1-2 weeks, some may arrive after 3 weeks. Due to airline restrictions
To estimate when you can expect your order, please refer to the timeframe below.
In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.
ESTIMATED TIME OF ARRIVAL (Production + Shipping time)
If you're still not sure, just email us. We're happy to help.
USA: Between 10 - 15 days average
Canada: Between 10 - 15 days average
Europe: Between 10 - 15 days average
Australia: Between 10 - 15 days average
All Others: Between 10 - 15 days average (ask and we will provide you with the information)
Once you have placed your order, your information will undergo verification process. This is for us to make sure that we have valid shipping information. If not, we will be sending an email to update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be canceled. The verification process takes 2-3 days and after that, we will be sending an email notice with your tracking number on it.
Yes, we will send you a tracking number via Email. In some cases, it can take up to 4 days. You can later track your Order by clicking on "Track Your Order" in the Mail Menu.
If you didn't receive an Email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don't get send automatically.
We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
We always try to make it right for our customers - Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. You can check our refund and return policy here.
If you have any questions, please email us at firstname.lastname@example.org where we will promptly get back to you.
Please check the email address that you sent it to and try again. Additionally, you can try and contact us over our Fanpage on Facebook. We have a 24h Support from Monday-Friday but do also reply on Saturday and Sunday.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.
Your satisfaction is our #1 priority. For any defective products, send us an e-mail at email@example.com for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.
- Design error: wrong design compared to information provided by customers on our site.
- Bad quality: blurry image/print.
- Exceeded shipping time: If you do not receive the order within the timeframe.
- Damage during shipment.
What should you do? Contact us within 20 days since you get your items and provide us necessary informations:
We do not process a refund/reprint in the following cases:
We do not offer exchanges/returns unless it is our fault for sending the wrong items. If you have any problem, please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.